Shipping policy

Order Processing

All orders are processed within 3–5 business days after confirmation.
Orders are not shipped or delivered on Fridays or official public holidays in Egypt.

If we experience a high volume of orders or unforeseen delays, customers will be notified.

Shipping Areas

We currently ship to all governorates within Egypt.

Please ensure that your delivery address and phone number are accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Delivery Time

Estimated delivery times after dispatch:

Cairo & Giza: 1–3 business days
Alexandria & Delta (Lower Egypt): 2–4 business days
Upper Egypt & remote areas: 3–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or public holidays.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and order details.

Any free-shipping offers or promotions will be clearly displayed during checkout.

Cash on Delivery (COD)

If Cash on Delivery is available:

Payment must be made in full at the time of delivery for standard products.

For custom-made or made-to-order products, full payment is required before delivery and the order will only be processed after payment confirmation.

Custom-made products are non-refundable and non-cancelable once production has started, unless otherwise stated.
Repeated order refusals may result in restriction or removal of COD eligibility for future orders.

Order Tracking

Once your order is shipped, you will receive a confirmation message via SMS or email with delivery details and tracking information (if available).

Failed Deliveries

If delivery fails due to:

Customer unavailability
Incorrect address or phone number
No response to courier calls

The order may be returned to us. Additional shipping fees may apply for re-delivery.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and provide clear photos and order details so we can assist you.

Delays

We are not responsible for delays caused by circumstances beyond our control, including courier delays, weather conditions, or public holidays. However, we will always do our best to support and update you.

Returns & Refunds

Shipping-related issues are handled according to our Returns & Refunds Policy, which should be reviewed before placing an order.